Terms & Conditions. Including Refund Policy


  • Delegate cancellation: Please book only when you're sure you can attend. If you do need to cancel, refunds are made on the following basis:  In the event of a delegate’s cancellation on or before 31st December 2016, 75% of the total fee will be refunded. In the event of cancellation between 1st January and 1st February 2017, 50% of the fee will be refunded. Thereafter no refunds are possible.
  • Presenter cancellation: Whilst the WW will make every endeavour to present the speakers and workshops at the time billed, the WW is not responsible for presenters’ lateness or cancellation. Wherever possible, suitable replacements will be arranged.
  • Bookings: Bookings are offered on a first come first served basis.
  • Safety: Delegates must behave safely, courteously and appropriately at all times. Threatening, violent or abusive behaviour will result in immediate ejection from the venue.
  • Age: Delegates must be 18 or over. The WW will also accept 16 and 17 year olds by prior agreement and only with written consent from a parent or guardian.
  • Force Majeure: The WW shall incur no liability for any failure to fulfil any obligation under the Contract if prevented from doing so by any cause beyond its reasonable control.
  • Book doctors: please remember that Book Doctors are there to give tough, honest and expert advice. That may include telling you things that are hard to hear, so please come prepared for that in advance - and do remember that our advice is only ever advice. You are not obliged to agree with it or act on it. If, for any reason, a particular book doctor fails to appear for a scheduled session, the WW will make all reasonable efforts to arrange for an alternative, either on that day or shortly thereafter.